Frequently Asked Questions
My password will not work or I have lost/forgotten my password. What should I do?
First, and most important, do you have a new password of at least eight characters?
Following site security upgrades at the end of 2010 all members need to get a NEW password which contains AT LEAST 8 characters. To get your new password go to the "lost password" page http://royal-signals.org.uk/database/forgotPW.php
If your email address has changed since you first registered then contact us.
I get an error message when I try to login to site. What is going wrong?
The Login Form is case SeNsItIVe. So please make sure that you are entering your username and password exactly as show. Also do not add any spaces or commas or stops. If you are still having a problem then contact us with your username and password so that we can check it for you.
My e-mail address has changed since I registered. What should I do?
Select "Change Email Address" in the menu. Then fill in the required information. You will be sent a new password and your user id as proof of change.
I'm a family member of a Corps member. May I register?
Yes you may. Enter a User ID of your choosing and your own name when registering. Please make sure you enter a valid e-mail address.
After registration you must also enter a minimum of one posting for your relative.
I have forgotten my user ID what should I do now?
Contact us with as much information as you can (first and last names, email address you used when registering) and we'll see if we can find you.
I don't have my own computer but have access to one. May I register?
If there's an email address that can be used to contact you, yes you may. Register as normal and enter your contact e-mail address.
I get an error message when I try to enter my postings? My Postings do not seem to be taking. What is my next step?
A posting consists of 5 required pieces of information plus 1 optional piece.
Lists are provided for the 5 and thus you simply make your selection - no typed input is required. The 5 required pieces are:
1. Unit: The unit you were posted to
2. Town/City: The town/city the unit was in or near to.
3. Country: The country the posting was in.
4. From Year: The year you arrived at the unit.
5. To Year: The year you were posted out.
You must make a selection in all these 5 fields before clicking the "Submit Posting" button.
Click on Edit my postings to make sure they are in the database.
I still haven't received my Password and User ID since I registered. Why?
The reasons for this happening are usually:
- incorrect e-mail address provided
- your ISP will not allow our mail
- you have a mail blocker enabled
If you believe that you should have received your details, first check in you "spam" mailbox in case the message has been mis-filed. If you still have problems then please contact us.